Refund and Exchanges
Initiate Request
- Initiate a return or exchange request via our contact form within 14 days of delivery.
- Include your order number and a clear request in the subject field. If requesting an exchange, provide the new size and the item you would like to return.
Digital Island Commerce
Monbijoustrasse 90
3007 Bern
Switzerland
Return Process
- Customers are responsible for return shipping costs.
- Allow 2-4 business days for us to process your request upon receiving the returned item.
- Ensure items, including the velvet pouch, are undamaged. If the pouch is damaged, a $5 fee will be deducted.
- Eligible refunds will be issued back to the original payment method within 14 business days of approval.
- We cannot provide refunds to any account other than the original one used for the order.
Exchange Process
- Customers are responsible for return shipping costs.
- Allow 2-4 business days for us to process your request upon receiving the returned item.
- Ensure items, including the velvet pouch, are undamaged. If the pouch is damaged, a $5 fee will be charged.
- The new item will be shipped to you at no cost, and we will provide tracking information.
Please note we will not be held responsible for delays in your return shipping that may occur due to weather, incorrect address information or carrier-related issues which are out of our control. In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from the carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us via our contact form with your order number.
2-Year Warranty
To inquire if your jewelry is covered under this warranty, contact us via support@cryptorings.io by including your name, order number, photo or video, and a detailed description of the issue.
We work with our supplier to create quality-assured pieces that are made to stand the test of time. We’re confident in the quality of our product. Crypto Rings is backed with a two-year warranty. Warranty claims must be accompanied by acceptable proof of purchase from cryptorings.io and are subject to approval. Please note that the warranty does not cover lost items, scratches caused by normal wear and tear, improper use or storage of the product and any modifications made to the product.